Terms & conditions

Welcome to our website www.ouipil.mx (the "Website").


1. Company information

 The Website is managed by the Mexican company OUIPIL.

 Contact email address: 

For general inquiries:


For returns and exchanges:


For wholesale inquiries:


For press:



2. Access and Use of the Website

These terms and conditions govern the access and use of the Website (“Terms and Conditions”). Accessing and using the Website, as well as purchasing any products available on the Website and related domains, imply the user read these Terms and Conditions and accepts them without any restrictions. To access and use this Website you must be 18 or older. If you are under 18, your parents' prior authorization shall be required.

If the user does not accept them, we would request that the user refrains from using the Website and its content.

 If you need any help or any additional information, you can contact our customer service writing to info@ouipil.com
These Terms and Conditions form an integral whole with our customer Privacy Notice and Cookies Policy.
We advise you, as a user, to regularly review these Terms and Conditions prior to any use or access of the Website, since they may be amended by Ouipil from time to time. At any time, the Ouipil may modify or simply update all or any part of these Terms and Conditions. Any modification or update of these Terms and Conditions shall be notified on the homepage of the Website upon their adoption and shall apply as soon as they are made available in this section of the Website. The Ouipil shall implement every effort to ensure all information provided on the Website is accurate and up to date. However, the Ouipil cannot guarantee the absence of errors in its contents nor that the latter are systematically updated.

You agree to use the Website only for purposes that are permitted by (a) the Terms and Conditions and (b) any applicable law in the relevant jurisdictions.

 Unless otherwise noted, the Website, and all materials on the Website, including text, images, illustrations, designs, icons, photographs, video clips, audio clips and other content, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by the Ouipil and its affiliates.

The Website and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Website.

 Product Colors: We have made every effort possible to ensure the colors are displayed as accurately as possible. We cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact info@ouipil.com prior to placing your order.

3. Prices and Pricing Policy

The prices applicable are those indicated on the website on the date of the order. They are listed for each item and include applicable taxes but do not include shipping charges & import duties. Once you have completed the purchase order, and before making payment, you will be provided with a final overview identifying the article(s) acquired and the total price (including shipping and taxes and excluding import duties).
The prices on the Website are shown in United States of America Dollars. Final price may vary due to the Terms and Conditions of the payment method, financial institutions and intermediaries involved in the payment processing, or transport and shipping services. User accepts and recognizes that beyond statutory regulations, Ouipil is not responsible for any variations caused as a result of the foregoing.

4. Payment Method

Payment will be made at the end of the purchase process and will be an essential condition for formalisation of the same. Debit or credit card by Visa®, Mastercard® , American Express® via Stripe. The choice of payment method is made during the purchase process on the corresponding screen.
We use secure payment methods from financial entities in order to offer maximum security. You must notify Ouipil of any incorrect or fraudulent charge on the card used for purchase, by email and in the shortest period of time possible so that suitable steps can be taken at this site https://ouipil.mx/pages/shipping-returns or by phone at +52 1 55 54545839 from Monday to Friday from 9 a.m. to 5 p.m (Mexico City time).

The payment method suppliers or issuers may adopt anti-fraud measures that include the rejection of certain types of operations. Ouipil is not responsible for the application of this type of security policy.

You expressly authorize the issuing of an electronic invoice. Ouipil will issue an invoice in the name of the person or Ouipil placing the order, which is attached to the purchase confirmation email, once the order has departed from our facilities. Please note that sales invoices cannot be modified afterwards in compliance with applicable laws.

5. Delivery

The maximum estimated delivery period is thirty days (30) from the time of purchase. These times may vary due to unforeseen conditions during the logistics and transport of the goods. We shall provide the details for tracking of the package on the transport and logistics Ouipil. The products will be delivered to the address provided by you as per the following conditions:

5.1. Delivery Cost and Options


Cost in USD

Shipping Times



3 days



4-5 days



4-5 days


Variable rate depending on the country of destination

5-6 days

5.2. Delivery issues

The customer will be provided with a tracking number to follow the delivery of the package.  

Ouipil is not responsible nor liable for any inconvenience in the transport, shipping and handling of the products by third parties, unless it is caused by the Ouipil or its personnel.

6. Returns and cancellations

We work to ensure providing the high-end products with beautiful designs. Please remember to refer to our fabrics and product care guide on every product description on the website.

 There are various procedures for performing returns and cancellations. A return procedure is applicable in the case of flaw or defect (“Return”). A cancellation procedure is applicable due to customer decision (“Cancellation”). Below, we will describe the characteristics of each one, as well as their costs and conditions.
 Due to the special characteristics of certain products, the following must be taken into consideration:

All products that are going to be returned must have their original packaging, except for those that are faulty or have a flaw.

Cancellation's and Return's costs are borne by Ouipil, including shipping, transport and handling costs/fees. 

Returns Conditions: Products that are received damaged or become damaged by a manufacturing fault within six (6) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Ouipil will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason. Damaged or faulty Products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a Product cannot be replaced or repaired, you are entitled to a full refund within the six (6) month period. At our discretion any Product returned outside of the deadline for returns may not be accepted or only accepted for site credit.
Cancellation Conditions: You accept that you will have 30 days from receipt of the product(s) to make a Cancellation of your order.

Refund: Ouipil will refund the corresponding amount (except for taxes and shipping fees) within the period of 30 days from the date the Cancellation was reported. The refund will take place through the same method of payment originally used. However, we may retain the refund until the goods have been received, or until you present evidence of return of the goods, whichever becomes true first.

Returns Procedure:

Request Return: You can request a Return by contacting us through info@ouipil.com or calling our Customer Service team at +52 1 55 5454 5839 from Monday to Friday from 9 a.m. to 5 p.m (Mexico City time).
Fill in Returns form: please fill the following form: https://ouipil.mx/pages/shipping-returns
Package: Wrap the item(s) in the original packaging, enter the completed Returns form and close it. After verifying the data, we will send you an authorization email to your email address s with a shipping label, please do not return items to us before contacting our customer support team.

From that time, our courier service will contact you to establish the time and date that best suit you for collection.

 Procedure for cancellations:

Request Cancellation: You can request a cancellation by contacting us through info@ouipil.com or calling our Customer Service team free of charge at +52 1 55 5454 5839 from Monday to Friday from 9 a.m. to 5 p.m (Mexico City Time).

Fill in Cancellation form: please fill the following form: https://ouipil.mx/pages/shipping-returns
Package: Wrap the item(s) in the original packaging, enter the completed returns form and close it, send it to Katyna Quintana, Avenida Paseo de la Reforma 1355, Lomas de Chapultepec, Miguel Hidalgo, CP 11000, Naucalpán de Juárez, Ciudad de México, México. Remember that Cancellations costs are user´s responsibility.
 For international orders, shipping costs and any import taxes and duties paid are non-refundable.

7. Product availability

If there are issues with regards to supply or there are products which are out of stock, we will inform you immediately and proceed to refund the price of the product(s) not available. We will refund the corresponding amount without undue delay and, in any case, within the period of 30 days. The refund will be carried out in conformance with the provisions of Section 4.

8. Privacy

The Ouipil´s Privacy Notice and Cookie Policy applies to use of the Website, and its terms are made a part of these Terms and Conditions by this reference.
Please review our Privacy Notice.

You understand that Ouipil may grant the operators of public search engines permission to use devices to copy materials from the Website for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. Ouipil reserves the right to revoke these exceptions either generally or in specific cases.

9. Accounts and Passwords

You are solely responsible for maintaining the confidentiality of the information required to access your account, (i.e. username and password). Accordingly, you are solely responsible for any and all activity that occurs from your account as a result of your failing to keep this information confidential and protected.

 You shall notify as soon as practicable any security or confidentiality issue with your user or password, or activity under your account. You may be held liable for any losses suffered by the Ouipil as a result of the latter.

10. Applicable law and jurisdiction

These Terms and Conditions are governed by the laws of Mexico, without regard to any conflict-of-law rules or the United Nations Convention on Contracts for the International Sale of Goods. To the extent permitted by law, the competent courts at the place of the registered office of Ouipil, currently Mexico City, Mexico, will have exclusive jurisdiction in respect of any disputes arising from the Terms and Conditions, and your use of the Website, subject to the right to prosecute a user at his/her place of domicile or residence.

11. Force Majeure

Performance by Ouipil with all or part of its obligations will be suspended in the case of unforeseeable events or force majeure that impedes or delays performance. These events will include, but not be limited to: war, riots, uprising, pandemia, local disease outbreaks, social disturbances, strikes of any kind and supply problems that cannot be attributed to Ouipil. We will try to communicate as soon as practicable these events or force majeure. In the case that this suspension is prolonged for a period longer than 30 days, you will have the possibility to cancel the order in process and will receive a refund as per these Terms and Conditions.

12.  Severabilty

If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms and Conditions is invalid, then that provision will be removed from the Terms and Conditions without affecting the rest of the Terms and Conditions. The remaining provisions of the Terms and Conditions will continue to be valid and enforceable.

13. Liability and Indemnity

Ouipil will be held harmless from any liability derived from:
Errors on the Website due to force majeure, unforeseeable events or other causes that cannot be attributed to the Ouipil in connection to these Terms and Conditions.

Technical and/or mechanical problems or virus produced during the Internet connection (whether through the Website or third-party platforms), on the computer systems (software and hardware) or in the documents and electronic files stored on the computer systems.

Access by minors to the content included on the Website, with adequate control of the activity of under-age children being the responsibility of their parents or guardians.

Ouipil is not responsible for the accuracy, update and legality of the content of the pages that, where occurring, are suggested by the Ouipil or are linked to. Ouipil will be held harmless from all liability relative to the user with regards to the legal conditions of use and the content of the various pages, platforms suggested or that are linked to by third parties, with the user deciding to accept them or not under their own criteria.

14. Liability and Indemnity

You agree to indemnify and hold Ouipil, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against Ouipil by any third party due to or arising out of or in connection with your use of the Website or infringement of these Terms and Conditions.

 You agree that if the Ouipil does not exercise or enforce any legal right or remedy which is contained in these Terms and Conditions (or which Ouipil has the benefit of under any applicable law), this will not be taken to be a formal waiver of

Ouipil’s rights and that those rights or remedies will still be available to Ouipil.